Civic Ontario and the Ontario Municipal Human Resources Association (OMHRA) believe that a structured approach to CAO recruitment, mutual agreement on roles and responsibilities, well-defined employment terms, and a robust performance review process foster a productive relationship between Councils and their CAOs. This enhances the ability of both Councils and their CAO to work together to deliver good governance for Ontario municipalities.

This guidebook (now available in the Member Library) is intended to provide Mayors and Councillors, Human Resource (HR) Directors, and Chief Administrative Officers (CAOs) with practical tips regarding the recruitment, employment, and performance review process for the CAO (or City/Region/Town/County Manager).

This second edition includes new information for Strong Mayor municipalities as well as:
•    guidance in the recruitment process for the position of CAO.
•    assistance in developing a clear understanding of roles and responsibilities.
•    suggestions, forms, and alternatives when considering contractual terms.
•    options and best practices for CAO performance evaluations.
•    suggested modifications and scalable alternatives to accommodate all sizes of municipalities.
•    suggestions for when Councils and CAOs should consider retaining external assistance in the CAO placement process.